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| These are some of the core communication skills
programmes/modules; programmes are also created to suit specifically
the needs of the individual or group. |
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| Module 1 |
The Voice as an expression of the Whole Person
• Voice production / Posture/ Intercostal Diaphragmatic Breathing
& Relaxation
• Dealing with specific problem
• Flexibility and verbal dynamic
• Flow of speech
• Vocal interpretation of poems, monologues and improvised
speech on chosen topics
• Vocabulary building Effective vocal usage for daily communication
The Speech Process
• Tuning the Voice
• Pitch and Volume
• Articulation
• Audibility
• Clarity
• Pronunciation
Quality of voice
• Projection
• Vocal pitch and variety
• Modulation
• Vocal tone
• Inflection
• Phrasing and Pausing
Theory of Speech
• Vowel sounds
• Monothongs and dipthongs
Consonants
• Inflection
• Accent moderation
• Standard English pronunciation
Effective verbal communication
Reading aloud
Developing a dynamic and flexible voice
• Effective body language and facial expression
• Developing the unique potential of the individual's communication
skills
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Module 2
Communication in business |
Identifying key points in effective message delivery.
• Maintaining good relationships
• Assertiveness
• Listening skills
• Clear, concise and meaningful communication
• Dynamic, energetic and empathic interaction
Barriers to effective communication
• Accuracy of hearing, reading and comprehension
• Deliberate distorting of messages
Intercultural Communication
• Definition of culture
• Time as viewed by different cultures
• Insensitivity to other cultures in the workplace
• Empathy and understanding
• Styles of communication
Formal Meetings
• Formal rules and constitutions that govern conduct
• Meeting duties of Chairperson, secretary and treasurer
• Notice of meting, Agenda and minutes
• Set of rules governing a formal meeting
• Conduct at meetings
Interpersonal Communication
• Positive self-image
• Perceptions
• Creating a feeling of friendliness and support
• Process of perception
• Non-verbal communication
• Active listening
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Module 3
The Job Interview |
Definition of an interview
• Preparation for specific questioning and answering
• Reasons for a set plan
Special features of interviews
• Specialist knowledge
• Controlled setting
• Based on formal questions and answers
Types of questions
• Open questions and answers
• Closed questions
• Thinking patterns of each party
• Clear and accurate use of language
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| Module 4 |
Choosing an Effective Vocabulary
• Words and
meanings
• Function of words
• Vocabulary
guidelines for professional messages
Dealing with
categories of words
• Concrete
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Emotive
• Abstract
• Relative
Words with positive or negative connotations
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Module 5
Telephone Techniques |
As the first point of contact
It is vital to creating an image that is:
• Helpful
• Efficient
• friendly
Establishing
a good telephone procedure
• First point of
contact • Creating positive image • Prompt answering
• Keeping callers waiting
Important stages
in answering a call
• Introduction
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Articulating friendly greeting and identifying person or company
clearly
• Creating a good rapport
• Establishing
reason for call
• Appropriate questioning
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Listening techniques
• Solution to callers enquiry
• Ending the call
Attitude
• Choosing words carefully
• Being positive
• Assertiveness versus aggressiveness
• Preparing
the call
• Controlling the call
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| Module 6 |
Social verbal interaction
• Developing a healthy self image
• Liberating
your unknown resources
• Understanding intra-personal
communication
• Etiquette & protocol
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Initiating and sustaining a conversation with a stranger
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